We met SALT in the moment we thought that being service-oriented was not enough anymore. With her expertise and deep knowledge of the luxury space, Federica gave us the opportunity to better understand who we are, what are the values we really care about, and how to share them in our community. We do appreciate the way Federica can explain complexity in a very simple way. She reminded us that our company has a soul that needs feeding along the way to deliver excellence.
Federica's unique perspective is built upon data-backed insights cultivated through years of international academic experience immersed in the luxury space. Whilst Federica's brand advisory is invaluable, her understanding of impeccable service and cultural nuances for the world's most discerning clients has been especially impactful for Quintessentially.
Federica's expertise in the luxury field is long-established through a whole range of experiences in teaching, supervision, mentoring, publishing and research. After playing a key role in setting the foundations of the MA Luxury Brand Management at Regent's University London, she then built upon that even further at Sotheby's Institute. She is a respected author and regular contributor at major events and on key luxury-related issues.
During my time as a master student, Federica repeatedly proved herself to be an exceptional Professor. Not only were her classes insightful and thought provoking, but they also placed a great emphasis upon debate and student involvement. Federica also possesses a strong desire to see her students succeed outside of the classroom. She has helped me in refining my communication skills, which has proved essential in my current career and in my role of speaker for current generations of students/academia.
Having worked with Dr Federica Carlotto in her role as an expert in the education of luxury, I have been highly impressed by the breadth and depth of her knowledge in the area of cultural intelligence informed through her international experience and expertise in social anthropology. Federica has the ability to help businesses understand the material culture of their markets, audiences and communities by providing in-depth insights. Her unique skills set is highly valuable across business contexts.